PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF).

This serves customers in 🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇫🇴 Faroe Islands, 🇫🇮 Finland, 🇫🇷 France, 🇩🇪 Germany, 🇬🇮 Gibraltar, 🇬🇷 Greece, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇮 Liechtenstein, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇳🇱 Netherlands, 🇳🇴 Norway, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇴 Romania, 🇸🇲 San Marino, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇸 Spain, 🇸🇪 Sweden, 🇬🇧 United Kingdom, 🇻🇦 Vatican City, 🇾🇹 Mayotte, 🇷🇪 Reunion, 🇬🇫 French Guiana, 🇬🇵 Guadeloupe and 🇲🇶 Martinique.

Some people got their money by doing the following:

First you complain the false damages claims to [[email protected]](mailto:[email protected]) and wait for at least 1 month or till you get initial reply.

Then use this link to file an official banking complaint against them because PayPal is a bank in the EU.

[https://reclamations.apps.cssf.lu/index.html?language=en](https://reclamations.apps.cssf.lu/index.html?language=en)

If CSSF failed to recover your money and your claim is within 5000 EUR range then file a small claim in the EU against PayPal Europe

[https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_en.htm](https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_en.htm)

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