Problems with PayPal? Independent community documenting Acceptable Use Policy damages.
The clause this site exists to document, highlighted in the PayPal Acceptable Use Policy
We are an independent online community to help you – if you have problems with PayPal regarding AUP violation. We are not PayPal but we help with conflicts with them and show you ways on how to deal with them.
“Payment to: Paypal; PayPal’s damages caused by Acceptable Use Policy violation.”
PayPal is a huge company with different locations and jurisdictions. Select the entity that holds your money below to see the steps that applied in that jurisdiction. Our service is free. We inform you about the company PayPal in all regions and give you ideas, hints and solutions for fighting back. Your money belongs to you.
We are not affiliated with PayPal and we are not a legal company. We only want to help people.
PayPal Holdings, Inc, San Jose, California. NOT REGULATED. This is their main entity owning everything worldwide and serving mainly US customers.
PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution authorised and supervised by Luxembourg’s financial regulator, the CSSF.
PayPal Pte. Ltd. NOT REGULATED. Serving the rest of the world, including Africa, Asia, South America and Eastern Europe.
PayPal is registered as a local payment company in Canada, Brazil, Mexico, Australia, Hong Kong, India, Thailand and Russia.
Account limitation
Your PayPal account is limited? We show you ways of processing further to reactivate your account and of contacting the company.
Frozen money
Your PayPal funds are held for 180 days? We show you ways of how to write to PayPal and how to approach lawyers about getting your money back.
AUP violation damages
Did PayPal debit you $2,500 or more for damages in reason of the AUP violation? There are routes to get your money back and we show you how.
Filing complaints
Filing complaints against PayPal, showing legal steps with examples, and helping you get funds back – in the jurisdiction that governs your account.
We collected a bunch of stories where former PayPal users lost money in terms of the Acceptable Use Policy.
Chris Moneymaker
$12,228.55 USD
“Somebody has to stand up to these guys,” Moneymaker said. “I’m going to continue to use my status and my social media channels to expose these immoral and illegal practices and ask others to join my lawsuit against PayPal.”
Source: pokernewsdaily.com · Read the report
Story by “ROLA”
$19,947.03 USD
On 31 July 2020 the account was permanently closed and the funds placed on a 180-day hold. On 29 March 2021 PayPal wrote that the balance had been removed from the account permanently, citing liquidated damages of up to $2,500 per violation.
Source: community Discord server
Story by “Sam”
$21,000
“I have waited 180 days after they locked my account and after 180 days I sent a message to them to know what happens and how to get my money back. They never sent me any email about it.”
Source: community Discord server
Story by “Tamisha”
Over $3,000
“PayPal has taken over 3000 from my account and I am a single Mom. I had money put in my PayPal yesterday and then this morning it’s gone.”
Source: community Discord server
Story by “u/shivashanti”
$18,000 USD, recovered
A balance held for 180 days was deducted in full on day 179 with a memo line describing assessed damages. After a Better Business Bureau complaint and an arbitration route, a settlement of $16,000 was reached.
Source: reddit.com · Read the thread
The PayPal Class Action lawsuit has been filed. The filed complaint is published in full on the PayPal Lawsuit page, and the official lawsuit site is at paypalclassaction.net.
March 17, 2022 · Reddit Stories
How to Get Back your Money After 180 Days (US PayPal accounts)
PayPal Holdings, Inc (San Jose, California, United States) NOT REGULATED. This is their main entity owning everything worldwide serving mainly US customers.
January 6, 2022 · Reddit Stories
Recover your PayPal Money After 180 Days in EU and UK
PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution authorised and supervised by Luxembourg’s financial regulator, the CSSF.
January 6, 2022 · Reddit Stories
Recover Your PayPal Money After 180 Days in Africa, Asia, South America and Eastern Europe
The following countries are under PayPal Pte. Ltd. Singapore, NOT REGULATED, serving the rest of the world.
January 6, 2022 · Reddit Stories
PayPal Steals your Money After 180 Days Account Limitation
If PayPal debited your balance under the damages note, this community will help you on how to recover your funds based on previous success stories.